Emergency Services
Report an Outage
Report water service disruptions, main breaks, or quality concerns.
What to Report
No Water
Complete loss of water service to your property.
Low Pressure
Reduced water flow or pressure affecting fixtures.
Main Break
Visible water pooling, street flooding, or pipe rupture.
Discolored Water
Brown, yellow, or cloudy water from taps.
Submit Outage Report
Tell us where the issue is happening and what you are experiencing. Our team will review your report and respond as quickly as possible.
For urgent main breaks or emergencies, call +254 90303030 instead of waiting for a form response.